Return Window:

You have 30 days from the date your order is delivered to start a return or exchange.

Change of Mind

We accept change of mind returns on most items if they are:

• ● Unused
• ● In original packaging
• ● With all tags still attached
• ● In sellable condition

You’ll need to cover the return postage. Once we receive and check the item, we’ll refund you, minus the original shipping cost if it was free.

Faulty or Incorrect Items

If something arrives damaged, faulty, or wrong, contact us within 30 days. We’ll sort a replacement or refund and cover the return postage. That’s non-negotiable.

Exchanges

Happy to exchange for a different size or product (subject to stock). Same 14 day window and condition rules apply.

Warranty

Many products, especially watches, electronics, and some apparel come with a manufacturer’s warranty. The lengths and term vary by brand and product.

If you have a warranty claim:

• ● Email us with your order number and a clear description, and any photos.
• ● We’ll guide you through the process with the manufacturer or handle it ourselves where we can.

Your rights under Australian Consumer Law still apply for major failures, even after the 14 day return window.

What We Don’t Accept Back

• ● Opened nutrition, gels, electrolytes or any consumable products (hygiene and safety)
• ● Used or worn apparel/accessories
• ● Items without original packaging or tags
• ● Sale / clearance items (unless faulty)
• ● Electronics and watches that have been activated, worn, or have damaged packaging
• ● Gift cards

How to Return

• ● Email us with your order number and reason. We’ll reply with the return address and instructions.
• ● Pack the item securely and send it back.
• ● Once we receive and inspect it, we’ll process your refund or exchange within a few business days.

International Returns

Contact us first. Return postage is your responsibility unless the item is faulty.

Quick logic check (so we’re aligned)

For any further information you can email us at hello@mileculture.com.au