What We Collect

When you browse or buy from us we may collect:

• ● Name, email, phone number and shipping/billing address
• ● Order and payment details (payment information is processed securely by Shopify and our payment providers, we don't store full card details)
• ● Account information if you create one
• ● Device and browser information, IP address, and how you use the site

How We Use It

We use your information to:

• ● Process and deliver orders
• ● Communicate with you about your order
• ● Provide customer support
• ● Send marketing emails if you've opted in (you can unsubscribe any time)
• ● Improve the site and our service
• ● Meet legal and tax requirements

Cookies & Tracking

We use cookies and similar technologies to make the site work, remember your preferences, and understand how people use the store. You can control cookies through your browser settings.

Third-Party Platforms

We use trusted platforms to run the business:

• ● Shopify: powers our online store, checkout, and order processing
• ● Klaviyo: handles email marketing and customer communications
• ● Analytics tools (such as Google Analytics), help us understand site performance
• ● Marketing and advertising platforms, used for relevant ads and measurement

These platforms only receive the data needed to perform their role and are required to handle it securely.

Sharing Your Information

We don't sell your personal information.

We only share it with service providers who help us operate (shipping carriers, payment processors, email platform, etc.) or when required by law.

Your Rights

You can:

• ● Ask what personal information we hold about you
• ● Request a correction
• ● Request deletion (subject to legal requirements)
• ● Opt out of marketing emails at any time
• ● Just email us and we'll sort it.

Security

We take reasonable steps to protect your information. No system is 100% secure, but we work with reputable platforms and follow good practice.

International Visitors

If you're outside Australia, your information may be processed in Australia or by our service providers in other countries. We take steps to ensure it's handled appropriately.

Updates

We may update this policy from time to time. The latest version will always be on this page.

Contact

Questions about privacy? Email us and we'll get back to you.